Delivery Areas
We deliver within South Africa. Deliveries are strictly handled by an external courier company. If your area is not covered, we will contact you for alternatives.
Processing Times
Orders are typically processed within 1–2 business days (excluding weekends and public holidays).
Delivery Times
Estimated delivery times depend on your location and courier service. We will provide tracking details where available.
Self Collection
We offer self collection where available. If you select self collection, you will be notified when your order is ready for pickup.
Perishable items must be collected within 24 hours of notification. If perishable items are not collected within 24 hours, the order may be canceled or forfeited without refund due to product safety and freshness requirements.
Shipping Fees
Shipping fees are calculated at checkout based on delivery address and order size. Free shipping may apply to qualifying orders when advertised.
Failed Deliveries
If a delivery attempt fails due to incorrect address or unavailable recipient, a re-delivery fee may apply.
Order Tracking
When available, tracking information will be sent via email or app notification.
Contact us at info@organictreasures.co.za for questions related to refunds and returns.